Q: IS MY QUOTE FOR DOOR-TO-DOOR SERVICE?
At Auto Central Direct, door-to-door delivery is a standard procedure, unless you specifically request otherwise. Door-to-Door means the transporter will get as close to your door as legally and safely possible. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. In those cases, specific arrangements will be made to make your transportation as convenient as possible.
Q: DO YOU GUARANTEE PICK UP AND DELIVERY?
We guarantee that we will schedule your pick up within 10 days. If we cannot, you may request that your deposit be returned. Due to conditions beyond our control, e.g., weather, traffic delays, etc., it is impossible to guarantee a delivery date.
Q: WHAT IF I WANT TO CANCEL MY SERVICE?
You may cancel your order at any time as long as your vehicle has not been assigned to a truck for pick up. Any deposit that has been paid will be refunded, less a $35 administration fee if you paid with a credit card. If your vehicle has already been assigned to a carrier, the deposit is non-refundable.
Q: HOW DO I PAY FOR THE SERVICES?
Payment for services is divided into a deposit which is payable prior to scheduling and the balance which is payable to the Carrier. Visa, MasterCard, Discover, American Express, Pay Pal can be used to pay the deposit The balance is payable to the Carrier at the pick up or delivery point payable by Cash, or Certified Check.
Q: CAN I SCHEDULE MY PICK UP AND DELIVERY AT A SPECIFIC DATE AND TIME?
We will do everything possible to pick up and deliver your vehicle to accommodate your schedule. We will notify you immediately after your vehicle(s) is dispatched. You will be given both the names of the Carrier and the transporter. The transporter will contact you within 24 hours prior to pick up and delivery depending upon his/her cell phone range. However, it is impossible to accurate in the transportation industry due to the many
variables.
Q: HOW FAR IN ADVANCE DO I NEED TO SCHEDULE MY TRANSPORT?
Best Auto Central Direct Company is highly recommended that you book your transport services at least 10 days in advance of your planned pick-up date. Try to book as early as possible. The more advance notice that we receive, the greater chance of scheduling the pick up as close to your requested date as possible.
Normally, the pick up date will be 1 to 10 days after receipt of your deposit
Q: DO I HAVE TO BE PRESENT AT PICK UP AND DESTINATION POINTS?
Yes. You or your designated representative must be present at both sites. The transporter will not accept your vehicle without an authorized signature nor will he/she deliver the vehicle without an authorized signature on the Bill of Lading.
Q: WHAT CAN I PACK IN MY CAR?
Personal items are limited to a maximum of 100 pounds and must be packed in the trunk or cargo area of the vehicle(s). The Carrier’s insurance does not cover loss of your personal property and will not be responsible for any loss or damage. Under no circumstances may a vehicle carry firearms, illegal substances, contraband, or hazardous materials. The vehicle may be subject to impoundment, and in such an event, all fines and expenses will be passed on the owner of the vehicle.
These are the most frequently asked questions that we answer for people. If we have not covered all of your questions or concerns, please call or email us and we will be happy to assist you.
http://www.lowfaretransport.com